Reducing IT cost in businesses and other organizations are main goals for management. IT outsourcing services are viewed as an economical alternative to in-house IT services. Our institute has considered outsourcing as a way of cost reduction and obtaining required IT professional service. It is hoped that a pool of experienced and qualified team would boost business.

IT outsourcing promises to increase operation service levels, broaden service areas, introduce best practices in providing IT services. A 24 hours-a-day and seven days a week service will be implemented. The outsourcing contract provided includes operation and maintenance of hardware/software required of the entire institute. A smooth and satisfactory performance is expected of the IT services delivered.

The IT outsource will include support for network services, data center services, network security, desktop services, hardware support, communication infrastructure support and helpdesk services. Computer software application development, maintenance, administration support, defect and root cause analysis, change request, impact analysis and service level agreements based support services will be implemented.

In general, those are some expected IT outsourcing services improvement and benefits that the institute eyes when it signed a contract agreement. We’re crossing our fingers that everything will go smooth during the transition period.